02. Tracking Tickets

Tracking Tickets RENDER 1 V1

In the ticket tracking system described in the video we keep track of date, priority and description for each ticket. Tickets are then placed in a ticket_box where they are sorted by date with the newest tickets at the front.

Answer the following questions about this system.

Which of the following tasks would be easiest using this system?
SOLUTION: Retrieving the oldest ticket.

Which of the following tasks would be hardest using this system?
SOLUTION: Retrieving the ticket with the description: "vehicle failed to stop at red light."

Reflect

QUESTION:

When prioritizing which tickets to address first, often we want to handle the highest-priority tickets first, but the system described in the video doesn't make that easy to do.

How would you design a ticket tracking system so it was easy to handle high-priority tickets first?

ANSWER:

Thanks for your response. In the next video we will discuss a few possible options.

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